1. Home
  2. Careers

Careers

Careers at Comic-Con!

Please email jobs@comic-con.org to apply for any of the following positions. Please list in the email the position you are applying for and include a PDF of your resume.

Click any of the job titles in the list below to be taken to a detailed description of the position.

Application Support Technician
Contracted Position Publications Editor
Maker Educator
Retail and Ticketing Associate
Application Support Technician

Reports to

Lead Software Engineer

Summary

The Application Support Technician helps to keep SDCC applications running smoothly and operating properly under the direction of management. The primary function of this role is to support the SDCC registration system and to provide technical support and guidance on SDCC applications to internal and external users.

Essential Duties and Responsibilities

  • Support the SDCC registration systems by implementing, installing, configuring, and developing concepts and documentation of assignments/ projects for internal and public-facing registration system

  • Meet with internal users to determine and document requirements for all aspects of the registration systems

  • Work with SDCC staff to resolve problems and to  provide application consulting and assistance with planning activities and user support

  • Assist in creating requirements and detailed specifications and works according to those requirements and specifications

  • Answer queries and resolve issues with applications and escalates issues as necessary

  • May provide functional direction to new and junior team members

  • Maintain high standards for design, build, and testing

  • Ensure adequate documentation is provided for support of end-user training 

  • Act as in-house subject matter expert for the SDCC registration system 

  • Provide a high-level understanding of design integration and touch points with registration modules and other applications as needed

  • Participate in re-design of operational work-flow processes and maintain working-level understanding of all departmental operations 

  • Participate in work related to mitigation paths, change control process/governance, and ticket management processes 

  • Provide input in team projects: translating customer needs, status reporting, and managing internal customer relationships and expectations 

  • Perform other duties as assigned

Qualifications

  • Demonstrated ability to learn proprietary systems at an expert level

  • Experience in creating high-quality and highly effective training documents 

  • Experience in teaching/training users with varying skill levels 

  • High proficiency in Microsoft Office, OSX, and Web-based applications 

  • Proficient in Excel with expert-level skills in spreadsheet manipulation, formulas, and functions

  • Familiar with grooming data for imports and exports to/from SQL databases

  • Knowledge of basic database structures and concepts 

  • Able to learn new software as needed 

  • Thorough knowledge of Google Office Suite (G-Suite, formally known as Google Apps) with proficiency in Google Mail (Gmail), Google Drive to include: Google Docs, Google Sheets, and Google Slides. 

  • Familiar with Mac OS

  • Ability to translate and describe technical information to non-technical audiences

  • Ability to maintain a positive and professional demeanor as well as demonstrate credibility, integrity, and confidentiality 

  • Ability to function well in a fast-paced and at times stressful environment and follow directions, policies, and procedure

  • Excellent verbal and written communication skills

  • Excellent time management skills with proven ability to meet deadlines

  • Excellent organizational skills and attention to detail

  • Comfortable multitasking and prioritizing tasks with and without guidance 

  • Excellent interpersonal and customer service skills 

  • Demonstrated competency in following and delegating instructions

  • Knowledge in Adobe Creative Suite with specific expertise in Illustrator, Photoshop, and InDesign

  • Knowledge of the fundamentals of page layout, typography, and design principles

Working Conditions

  • Professional office environment

  • Routinely uses standard office equipment 

  • Standard work schedule (Monday-Friday from 9am to 5:30pm)

  • Must be available to work evenings, holidays, and weekends as needed

  • Overnight stay may be required during events

  • Crowded conditions (both inside or outside event spaces)

  • Direct (face-to face) customer and vendor contact

  • May be required to work outside with little or no shade and warm temperatures

Physical Requirements

  • This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading

  • Occasionally lift or move up to 25 pounds unassisted and bend or stand as necessary.

  • Frequent sitting, walking, and standing for long periods

  • Occasionally stand for extended periods of time (8-10+)

  • Walk extensive distances (up to several miles daily)

  • Perform repetitive tasks with few breaks

Essential for the job to work on-site at the office and convention centers

Salary Range

  • 68k- 72k

 

 

Contracted Position Publications Editor

Reports to

Chief Communications and Strategy Officer

Summary

The Publications Editor is responsible for soliciting, collecting, overseeing, and implementing materials and information as it pertains to several publications for San Diego Comic Convention (SDCC). Contractor will oversee the creation, execution, and delivery of publications, including layout/production, and is responsible for content for assigned publications. Consulting with SDCC, contractor will work with outside artists and vendors on covers and any internal content as well as production needs.

Essential Duties and Responsibilities

In consultation with SDCC departments, coordinate the production, editing, designing, and delivery of

  • Comic-Con Souvenir Book
  • Comic-Con Events Guide
  • Comic-Con Quick Guide
  • WonderCon Program Book
  • Insider, the digital newsletter of the Comic-Con Museum

Work with internal staff as well as external writers and artists to arrange for and provide content for the organization’s publications, both physical and digital.

Work with copy editors and proofreaders to finalize text for publications.

Coordinate with Ad Sales team to ensure ad spaces in the publications are correctly allocated and adhere to specifications.

In consultation with SDCC liaise with artists, writers, and industry professionals to solicit artwork, articles, and material for publications.

In consultation with the Eisner Awards administrator, create PowerPoint presentations for the annual Will Eisner Comic Industry Awards or other presentations as needed.

Qualifications

Education

  • High School Diploma (or GED)
  • Graphic Design, Book/Magazine/Page Layout and Design, General Graphics Art (ad building etc.)
  • History of practical print design, layout, and management

Hard “Technical” Skills

  • Excellent verbal and written communication skills
  • Computer skills (proficiency with MACs and PCs)
  • Proficient with MS Office Suite (Word, Excel, PowerPoint, etc.)
  • Advanced skills in Adobe application suite: Photoshop, Illustrator, InDesign, typography tools
  • Writing/editing skills (print publications, blogs, web pages)
  • Expert knowledge of the fundamentals of page layout, typography, and design principles

Soft “People” Skills

  • Must have high attention to details
  • Possess high degree of discretion, integrity, professionalism, and accountability
  • Strong communication skills, both oral and written; ability to speak effectively and persuasively to groups and individuals. Ability to negotiate with vendors is a must.

Experience (number of prior years of experience and type)

  • Direct report or interface with executive (C-level) positions or higher
  • Knowledge of Comic-Con; knowledge of the history of comics and of the comics industry; and knowledge of other areas of popular arts and culture that are a part of Comic-Con (science fiction/fantasy, films/TV, gaming, cosplay, etc.)

On-site (Conventions): (physically demanding)

While this is a contracted position, some limited on-site work may be required when arranging and securing delivery of printed publications.

Inter-Relationships: Office and/or On-site

  • Directly reports to the Chief Communications and Strategy Officer
  • Interact with other department heads for materials and information
  • Interact with designers, editors, and other member of production team
  • Interact with printers and other vendors, including advertisers in publications

 

 

Maker Educator

Summary

The primary responsibilities for the Maker Educator are to guide museum learners through maker-based learning experiences, in the form of drop-in and scheduled programming. The Maker Educator helps to design and implement a STEAM curriculum that leverages project-based learning. The Maker Educator will assist the Director of Education in helping the museum guests and learners honor their fandoms through the production of related artifacts, like costumes, mini-figures, and more.

Essential Duties and Responsibilities

  • Assist design and teach maker-based learning that meets CA State Standards in Science-Technology-Engineering-Arts-Math (STEAM) with assistance from the Director of Education and Lead Museum Educator
  • Assist facilitate classes, field trips, and other educational offerings for learners across the lifespan
  • Assist design and implement project-based learning
  • Maintain a safe, clean, and functional environment, including basic maintenance of tools and materials
  • Fabricate and teach fabrication of costumes and props (cosplay)
  • Demonstrate technical expertise with:
    • Laser-cutting
    • Sewing and Pattern Drafting
    • 3D Printing
    • Woodworking
    • Casting/mold making
    • Coding (software programming)
    • Other maker-centered tools and technologies as needed
  • Demonstrate commitment to using low-cost, sustainable materials as required
  • Demonstrate an ongoing passion for the popular arts, including comics, film, television, and gaming
  • Demonstrate an ongoing passion for museum and informal education
  • Participate in curriculum design, iteration, and adaptation
  • Take responsibility for maintaining educational spaces and supplies
  • Participate in and facilitate special events
  • Demonstrate a willingness to participate as a co-learner with other staff and community members
  • Adopt a thoughtful, reflective stance toward diversity, inclusion, and the experiences of marginalized identities in educational settings and museums
  • Communicate professionally and respectfully
  • Work well independently and collaboratively
  • Demonstrate high proficiency with Google Suite, Adobe suite, and other tech tools used for 21st Century Learning
  • Willingly adhere to parameters of IP use and brand management
  • Perform other duties as assigned

Qualifications

  • An associates degree in a related field (art, education, museum studies, etc.)
  • One or more years of experience as an educator working with youth
  • Basic knowledge of culturally-responsive/ culturally-sustaining pedagogy, especially with graphic novels, comics, and pop culture
  • Record of achievement on collaborative teams
  • Significant, demonstrable expertise with media literacy
  • Expertise with relevant tools and technology, including Google Suite, Adobe Suite, in addition to other physical and digital media
  • Ability to learn new company software as needed
  • Preferred three or more years of experience as an educator
  • Preferred Bachelor’s degree in education, engineering or other related field
  • Preferred current teaching licensure

Working Conditions

  • Professional office environment
  • Routinely uses standard office equipment
  • Flexible availability is required, as schedule will be based on organizational needs
  • Regularly work evenings, weekends, and holidays as required
  • Fast paced and crowded conditions (both inside and/or outside convention centers)
  • Direct (face-to face) customer and vendor contact
  • May be required to work outside with little or no shade and warm temperatures

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms.
  • The employee is frequently required to stand, talk and hear.
  • This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing; viewing a computer terminal; and extensive reading
  • This position may require walking primarily on a level surface for periods of time.
  • Stand for extended periods of time (8-10+hours)
  • Walk extensive distances (up to several miles daily)
  • Occasionally lift or move up to 25 pounds unassisted

Salary Range

  • $22 - $24 per hour

 

 

 

Retail and Ticketing Associate

Summary

Retail and Ticketing Associates are the primary team members to interface with  museum guests. They welcome guests to the museum, work museum programs and event rentals, sell merchandise and tour tickets, and answer general inquiries about the museum and community services from the visiting public. Retail and Ticketing Associates assist with the daily operations of the museum, including opening and closing, guest relations, sales, customer service, and special events. Retail and Ticketing Associates work to achieve sales and create an exemplary guest experience while promoting the San Diego Comic-Con mission.

Essential Duties and Responsibilities

Retail:

  • Provide exceptional guest service as you assist in day-to-day store operations
  • Engage with guests and create an entertaining, fun, exciting and memorable experience
  • Process transactions through the registers by accepting payments in the form of cash or credit card
  • Perform unique transactions such as special orders, special ticket sales, and store mail-outs
  • Successfully follow direction and complete museum and store operations, policies, and procedures
  • Assist in inventory control; help to maintain an orderly and attractive museum space, store, and organized stockroom by keeping merchandise filled and neatly displayed and making sure all items are accurately priced.
  • Work with store management, visual merchandising point person, and Sales Leads to maintain visual standards
  • Provide superior customer service and offer resolutions to customer service issues
  • Provide customers with product, membership, and service information
  • Perform other related duties as assigned

Ticketing:

  • Create an exceptional guest experience by assisting guests through the ticket sales process including describing products and services, fulfilling accurate ticket orders and processing payments electronically, while providing an efficient and professional interaction.
  • Act as the first point of contact for services; represent the museum in a professional and knowledgeable fashion to identify and assess customers’ needs.
  • Articulate museum policies to guests in a clear and positive fashion.
  • Communicate accurate information to the public regarding the museum as well Balboa Park.
  • Enter consistent and accurate data within the ticketing database ensuring accounts reflect correct data and customer relationships.
  • Perform other related duties as assigned

Qualifications

  • Excellent writing, speaking, organizational, interpersonal, and cultural literacy skills.
  • Strong customer service and communication skills.
  • Able to work a flexible schedule, evenings, weekends, and holidays.
  • Highly organized along with the ability to multitask.
  • Able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.
  • Previous retail, cash-handling, merchandising skills, and customer service experience is a plus.
  • Interest in, and knowledge of, various comic and pop culture material a plus
  • 2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions.

Working Conditions

  • Professional office environment
  • Routinely uses standard office equipment. 
  • Routine interaction with the public.
  • Flexible availability is required based on museum operational needs.
  • Must be available to work evenings, weekends, and holidays as needed

Physical Requirements

  • Frequent sitting, walking and standing for long periods 
  • Ability to work in a fast-paced environment 
  • Ability to lift and bend occasionally may be required to lift or move up to 25 pounds with assistance as needed 

Salary Range

  • $16.30 per hour