Careers

Careers at Comic-Con!

Please email jobs@comic-con.org to apply for any of the following positions. Please list in the email the position you are applying for and include a PDF of your resume.

Click any of the job titles in the list below to be taken to a detailed description of the position.

Contracted Position Publications Editor

Director of Operations and Guest Services

Retail and Ticketing Associate

The Accounts Receivable Clerk is responsible for billing, posting, and collecting all revenue owed to the company in an accurate and timely manner in accordance with corporate accounting procedures. The Accounts Receivable Clerk also maintains records of invoices, debts, and credits.

Essential Duties and Responsibilities

Create invoices in accounting system for SDCC events based on information listed in outside systems
Work and communicate with revenue generating departments on invoicing and payment status of outstanding invoices
Assist Exhibits team with high-volume and complex billing, as well as payment matters related to convention Exhibits receivables
Prepare bank deposits based on approval from Assistant Director of Finance
Process and enter checks batches into the accounting system and ensure the accuracy of the information inputted.
Research vendor deposit, invoicing, and payment discrepancies through the General Ledger
Coordinate with Accounts Payable staff on refund check payments for vendors and exhibitors
Organize and file invoices with supporting documentation. File check batches, cash, and credit card payments with reports for later review and audit
Organize deposit process with all departments for any future SDCC events
Work with Accounting management to review the A/R aging report in preparation for the monthly board meetings and month end closing.
Assist department Equipment Manager in creating a supply and inventory checklist for upcoming conventions
Assist department Equipment Manager with inventory and packing supplies and equipment for Accounting Department to use onsite during the conventions
Other duties as assigned

On-Site Convention Responsibilities

Setup and tear down of on-site point of sale terminals
Assist with supervision of on-site temporary cashier employees
Assist with managing on-site convention cash handling
Assist with managing on-site convention Accounting equipment (Examples: Point of Sale Registers, Cash Drawers)
Other Duties as assigned
Assist with setting up and managing cashier stations throughout the convention center during shows

Qualifications

Knowledge of general accounting principles including General Ledger analysis
Familiarity with accounting and financial software programs; Netsuite and Square preferred.
Knowledge of 10-key and basic computer functions
Excellent communications and problem-solving skills
Ability to create, identify, and understand invoices
Ability to troubleshoot and work through tasks without constant guidance
Strong organizational and prioritization skills
Ability to work independently and collaboratively with minimal supervision, and ability to problem-solve in complex situations
Ability to maintain a positive and professional demeanor as well as demonstrate credibility, integrity, and confidentiality
Excellent interpersonal and customer service skills, ability to respond to customer needs and requests promptly and professionally, especially during difficult and/or high-stress interactions.
Proficient in Microsoft Office Suite or related software with the ability to learn new or updated software.
Ability to work under pressure in a fast-paced environment
Excellent attention to detail.
Ability to work within a diverse team, accept differing points of view and feedback, contributing to a cohesive, supportive, and positive team
Ability to speak persuasively, give group presentations, and participate in meetings

Working Conditions

Professional office environment
Routinely uses standard office equipment
Standard work schedule (Monday-Friday from 9am to 5:30pm)
Must be available to work evenings, holidays, and weekends as needed
Overnight stay may be required during events
Crowded conditions (both inside or outside event spaces)
Direct (face-to face) customer and vendor contact
May be required to work outside with little or no shade and warm temperatures

Physical Requirements

This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
Occasionally lift or move up to 25 pounds unassisted and bend or stand as necessary.
Frequent sitting, walking, and standing for long periods
Occasionally stand for extended periods of time (8-10+)
Walk extensive distances (up to several miles daily)
Perform repetitive tasks with few breaks

Salary Range

$20-$23 per hour

Contracted Position Publications Editor

Reports to

Chief Communications and Strategy Officer

Summary

The Publications Editor is responsible for soliciting, collecting, overseeing, and implementing materials and information as it pertains to several publications for San Diego Comic Convention (SDCC). Contractor will oversee the creation, execution, and delivery of publications, including layout/production, and is responsible for content for assigned publications. Consulting with SDCC, contractor will work with outside artists and vendors on covers and any internal content as well as production needs.

Essential Duties and Responsibilities

In consultation with SDCC departments, coordinate the production, editing, designing, and delivery of

Comic-Con Souvenir Book
Comic-Con Events Guide
Comic-Con Quick Guide
WonderCon Program Book
Insider, the digital newsletter of the Comic-Con Museum

Work with internal staff as well as external writers and artists to arrange for and provide content for the organization’s publications, both physical and digital.

Work with copy editors and proofreaders to finalize text for publications.

Coordinate with Ad Sales team to ensure ad spaces in the publications are correctly allocated and adhere to specifications.

In consultation with SDCC liaise with artists, writers, and industry professionals to solicit artwork, articles, and material for publications.

In consultation with the Eisner Awards administrator, create PowerPoint presentations for the annual Will Eisner Comic Industry Awards or other presentations as needed.

Qualifications

Education

High School Diploma (or GED)
Graphic Design, Book/Magazine/Page Layout and Design, General Graphics Art (ad building etc.)
History of practical print design, layout, and management

Hard “Technical” Skills

Excellent verbal and written communication skills
Computer skills (proficiency with MACs and PCs)
Proficient with MS Office Suite (Word, Excel, PowerPoint, etc.)
Advanced skills in Adobe application suite: Photoshop, Illustrator, InDesign, typography tools
Writing/editing skills (print publications, blogs, web pages)
Expert knowledge of the fundamentals of page layout, typography, and design principles

Soft “People” Skills

Must have high attention to details
Possess high degree of discretion, integrity, professionalism, and accountability
Strong communication skills, both oral and written; ability to speak effectively and persuasively to groups and individuals. Ability to negotiate with vendors is a must.

Experience (number of prior years of experience and type)

Direct report or interface with executive (C-level) positions or higher
Knowledge of Comic-Con; knowledge of the history of comics and of the comics industry; and knowledge of other areas of popular arts and culture that are a part of Comic-Con (science fiction/fantasy, films/TV, gaming, cosplay, etc.)

On-site (Conventions): (physically demanding)

While this is a contracted position, some limited on-site work may be required when arranging and securing delivery of printed publications.

Inter-Relationships: Office and/or On-site

Directly reports to the Chief Communications and Strategy Officer
Interact with other department heads for materials and information
Interact with designers, editors, and other member of production team
Interact with printers and other vendors, including advertisers in publications

Director of Operations and Guest Services

Summary

The Director of Guest Services and Operations is responsible for managing the day-to-day operations for guest reception, guest services, ticketing, memberships, retail store and curation and installation of museum exhibits. Prior museum operational and supervisory experience is required including financial management and proactive strategic leadership. This position reports to the Museum Executive Director and will support the company's goals, objectives, vision, mission, and values. Will be responsible for providing outstanding customer service to our clients and visitors by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Essential Duties and Responsibilities

Act as chief inspiration officer to create and foster a warm, friendly, welcoming museum, internally and externally that results in positive attendance growth and engaged staff.
Plan, organize, direct, and supervise the operational staff in support of ongoing activities, exhibits and programs of the Museum
Establish policies and methods to acquire, remove, display, conserve and safeguard permanent and on loan artwork.
Track and report daily reports including revenue for ticketing, retail and membership sales
Develop and direct the implementation of goals, objectives, policies, procedures, and work standards in all public areas of the Museum to optimize the visitor experience and increase daily attendance.
Train and develop employees and nurture an environment where they can excel through encouragement and empowerment
Maintain an orderly workflow according to priorities, anticipated high volume periods, and staffing capabilities
Work with all departments to ensure that the programs, services, and experiences are delivered according to the highest standards
Oversee volunteer functions and training
Establish annually, quarterly, and monthly strategic goals and facilitate workflows to advance them under direction of Executive Director of Museum
Direct compliance with local, state, and federal regulations
Ensure a safe work environment and adherence to safety policies and procedures
Oversee the Museum's plant and building management, safety and code compliance to meet City, State and Federal regulatory agency requirements
Manage events within the Comic-Con Museum to include event coordination, monitoring the event process and contracts
Perform other duties as assigned

Qualifications

Museum operational and exhibit experience - minimum 3-5 years experience
Strong analytical, decision-making, and problem-solving skills
Ability to lead, motivate, and inspire a diverse team
Strong interpersonal skills with the ability to build and maintain trusted, effective relationships
Proficiency in relevant current productivity software
Strong communication skills, both oral and written; ability to speak effectively and persuasively to groups and individuals
Ability to meet deadlines and adapt to changing timelines and circumstances.
Ability to effectively multitask, exhibiting time management skills
Ability to work some evening hours for events and some weekends required.
Must have excellent communication skills with internal and external stakeholders with the ability to maintain privacy and confidentiality.

Working Conditions

Professional office environment
Routinely uses standard office equipment.
Standard office schedule (Monday-Friday from 9:00 am to 5:30 pm), but flexible availability is required, based on organizational needs.
Must be available to work evenings, weekends, and holidays as needed

Physical Requirements

Frequent sitting, walking and standing for long periods
Ability to work in a fast-paced environment
Ability to lift and bend occasionally may be required to lift or move up to 25 pounds with assistance as needed

Salary Range

$85,000 - $90,000

IT Technician

Summary

This role will work both in the office and onsite during events as a general technical support resource by working primarily with, but not limited to, computer hardware, software and printer installation and setups, relocation, back-up, and troubleshooting.

Essential Duties and Responsibilities

Track IT resources, maintain at all times a current database of all assets including their age and location as well as other pertinent information.
Maintain onsite and offsite backups of office data, databases, time machine backups (office only), google drives, etc.
Create and maintain baseline images for computers in use in our environment to allow for rapidly restoring machines to service.
Troubleshoot technical issues with both hardware and software as requested
Restore information from various backups as needed
Prepare equipment for use onsite during events
Setup and teardown of equipment at events
Maintain in-office wired and wireless networking equipment
Manage the office phone system
Various technical tasks as requests
Track printer consumables and keeping stock current

Qualifications

IT support and troubleshooting skills for OSX and WINDOWS
Computer network maintenance
Client management
Vendor management
Customer service skills
Familiarity with SQL databases
Familiarity with JAMF, MS Office, Adobe Creative Suite
Skilled in database programming and software installation
Excellent written and oral communication skills
Familiar with a range of common office software and hardware
Ability to learn new company software as needed

Working Conditions

Professional office environment
Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Standard office schedule (Monday-Friday from 9:00 am to 5:30 pm), but flexible availability is required, based on organizational needs
Be able to work in fast paced and crowded conditions (both inside or outside convention centers)
Working with direct (face-to face) customer and vendor contact

Physical Requirements

Frequent sitting, walking, and standing for long periods (8-10+)
Walk extensive distances (up to several miles daily during conventions)
Ability to work in a fast-paced environment
Ability to lift and bend, occasionally may be required to lift or move up to 25 pounds with assistance as needed
This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing; viewing a computer terminal; and
extensive reading
Required to lift files, open filing cabinets, and bend or stand as necessary.
Occasionally lift or move up to 35 pounds unassisted
Perform repetitive tasks with few breaks
Essential for the job to work on-site at the office and convention centers

Direct Reports

Supervision of temporary employees as needed during events or in the office during periods of increased workload

Salary Range

$24- $28 per hour

Maker Educator

Summary

The primary responsibilities for the Maker Educator are to guide museum learners through maker-based learning experiences, in the form of drop-in and scheduled programming. The Maker Educator helps to design and implement a STEAM curriculum that leverages project-based learning. The Maker Educator will assist the Director of Education in helping the museum guests and learners honor their fandoms through the production of related artifacts, like costumes, mini-figures, and more.

Essential Duties and Responsibilities

Assist design and teach maker-based learning that meets CA State Standards in Science-Technology-Engineering-Arts-Math (STEAM) with assistance from the Director of Education and Lead Museum Educator
Assist facilitate classes, field trips, and other educational offerings for learners across the lifespan
Assist design and implement project-based learning
Maintain a safe, clean, and functional environment, including basic maintenance of tools and materials
Fabricate and teach fabrication of costumes and props (cosplay)
Demonstrate technical expertise with:
- Laser-cutting
- Sewing and Pattern Drafting
- 3D Printing
- Woodworking
- Casting/mold making
- Coding (software programming)
- Other maker-centered tools and technologies as needed
Demonstrate commitment to using low-cost, sustainable materials as required
Demonstrate an ongoing passion for the popular arts, including comics, film, television, and gaming
Demonstrate an ongoing passion for museum and informal education
Participate in curriculum design, iteration, and adaptation
Take responsibility for maintaining educational spaces and supplies
Participate in and facilitate special events
Demonstrate a willingness to participate as a co-learner with other staff and community members
Adopt a thoughtful, reflective stance toward diversity, inclusion, and the experiences of marginalized identities in educational settings and museums
Communicate professionally and respectfully
Work well independently and collaboratively
Demonstrate high proficiency with Google Suite, Adobe suite, and other tech tools used for 21st Century Learning
Willingly adhere to parameters of IP use and brand management
Perform other duties as assigned

Qualifications

An associates degree in a related field (art, education, museum studies, etc.)
One or more years of experience as an educator working with youth
Basic knowledge of culturally-responsive/ culturally-sustaining pedagogy, especially with graphic novels, comics, and pop culture
Record of achievement on collaborative teams
Significant, demonstrable expertise with media literacy
Expertise with relevant tools and technology, including Google Suite, Adobe Suite, in addition to other physical and digital media
Ability to learn new company software as needed
Preferred three or more years of experience as an educator
Preferred Bachelor’s degree in education, engineering or other related field
Preferred current teaching licensure

Working Conditions

Professional office environment
Routinely uses standard office equipment
Flexible availability is required, as schedule will be based on organizational needs
Regularly work evenings, weekends, and holidays as required
Fast paced and crowded conditions (both inside and/or outside convention centers)
Direct (face-to face) customer and vendor contact
May be required to work outside with little or no shade and warm temperatures

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms.
The employee is frequently required to stand, talk and hear.
This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing; viewing a computer terminal; and extensive reading
This position may require walking primarily on a level surface for periods of time.
Stand for extended periods of time (8-10+hours)
Walk extensive distances (up to several miles daily)
Occasionally lift or move up to 25 pounds unassisted

Salary Range

$22 - $24 per hour

Retail and Ticketing Associate

Summary

Retail and Ticketing Associates are the primary team members to interface with museum guests. They welcome guests to the museum, work museum programs and event rentals, sell merchandise and tour tickets, and answer general inquiries about the museum and community services from the visiting public. Retail and Ticketing Associates assist with the daily operations of the museum, including opening and closing, guest relations, sales, customer service, and special events. Retail and Ticketing Associates work to achieve sales and create an exemplary guest experience while promoting the San Diego Comic-Con mission.

Essential Duties and Responsibilities

Retail:

Provide exceptional guest service as you assist in day-to-day store operations
Engage with guests and create an entertaining, fun, exciting and memorable experience
Process transactions through the registers by accepting payments in the form of cash or credit card
Perform unique transactions such as special orders, special ticket sales, and store mail-outs
Successfully follow direction and complete museum and store operations, policies, and procedures
Assist in inventory control; help to maintain an orderly and attractive museum space, store, and organized stockroom by keeping merchandise filled and neatly displayed and making sure all items are accurately priced.
Work with store management, visual merchandising point person, and Sales Leads to maintain visual standards
Provide superior customer service and offer resolutions to customer service issues
Provide customers with product, membership, and service information
Perform other related duties as assigned

Ticketing:

Create an exceptional guest experience by assisting guests through the ticket sales process including describing products and services, fulfilling accurate ticket orders and processing payments electronically, while providing an efficient and professional interaction.
Act as the first point of contact for services; represent the museum in a professional and knowledgeable fashion to identify and assess customers’ needs.
Articulate museum policies to guests in a clear and positive fashion.
Communicate accurate information to the public regarding the museum as well Balboa Park.
Enter consistent and accurate data within the ticketing database ensuring accounts reflect correct data and customer relationships.
Perform other related duties as assigned

Qualifications

Excellent writing, speaking, organizational, interpersonal, and cultural literacy skills.
Strong customer service and communication skills.
Able to work a flexible schedule, evenings, weekends, and holidays.
Highly organized along with the ability to multitask.
Able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.
Previous retail, cash-handling, merchandising skills, and customer service experience is a plus.
Interest in, and knowledge of, various comic and pop culture material a plus
2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions.

Working Conditions

Professional office environment
Routinely uses standard office equipment.
Routine interaction with the public.
Flexible availability is required based on museum operational needs.
Must be available to work evenings, weekends, and holidays as needed

Physical Requirements

Frequent sitting, walking and standing for long periods
Ability to work in a fast-paced environment
Ability to lift and bend occasionally may be required to lift or move up to 25 pounds with assistance as needed

Salary Range

$16.30 per hour

Careers

Careers at Comic-Con!

Mission Statement