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Hotels

Hotel rooms for Comic-Con 2019 are fully committed at this time. However, as Comic-Con gets closer, hotel rooms do free up! We urge everyone who still needs a hotel reservation to this check page sometime after May 6, 2019 for updated room availability. All rooms will be available on a first come, first serve basis at that time. 

The information provided below was for the hotel sale on April 11, 2019.


 

Each year hotel rooms for Comic-Con sell out in a matter of minutes. We strive to make this process as clear, and more importantly, as fair as it can be. We encourage you to read all of the information below regarding Comic-Con hotel reservations so you are prepared for the big day! 

The Email 

On Tuesday, April 9, 2019, an email will be sent from Comic-Con to all current 2019 badge holders, which will include the link to the waiting room/hotel reservation request form. The form will not open until 9:00 AM Pacific Daylight Time (PDT) on Thursday, April 11, 2019. Opening the link prior to opening day will take you to a page indicating you are in the right place, but need to check back on opening day.

The link will only grant you access to the waiting room starting at 8:00 AM (PDT) on Thursday, April 11. 

The Waiting Room 

Beginning at 8:00 AM (PDT) on Thursday, April 11, you may access the waiting room via the link in your email. The time you enter the waiting room has no impact on your position in line. At 9:00 AM (PDT), all users in the waiting room will be granted access to the form in random order. If you enter the waiting room after 9:00 AM (PDT), you will be placed at the end of the line.

Once you are in the waiting room, you will have an opportunity to view a sample version of the form to review hotel options, rates, and form instructions. You will also have access to a browser check form, which allows you to perform a simple check for any browser issues that may impact the performance of the form. Both resources have also been made available for you on this page (below).

Placing Your Requests

The hotel request form officially opens on Thursday, April 11, 2019, at 9:00 AM (PDT). You will need to submit your request via the online form or over the phone. Once the maximum number of requests have been received, the form will shut down and callers will no longer be able to submit a request.

Online Submissions
At 9:00 AM (PDT), everyone in the waiting room will be assigned a random place in line. Guests will then be moved from the waiting room to the request form based on this order. Randomization will not take place until 9:00 AM (PDT) and is not based on the time in which you enter the waiting room. No further randomization will take place throughout the process. Anyone accessing the link after 9:00 AM (PDT) will be placed at the end of the line. Forms will be processed based on the time at which a user was granted access to the form — NOT the time at which the form was submitted.

Sample Form
To allow attendees to prepare for opening day, we are providing a sample version of the form for review. The form remains similar to previous years, but some processing options have been updated and the hotel list has been updated to reflect 2019 availability.

The sample form is available for review here: https://cci.onpeak.info/sample

In addition to reviewing the options available on this year's form, attendees are encouraged to verify that their browser settings are configured for best performance of the form ahead of opening day. Use the following link to verify that JavaScript and cookies are enabled on your browser: https://cci.onpeak.info/browserCheck.

Note: You will be given the option to select up to six (6) downtown hotels and six (6) non-downtown hotels, for a maximum request of 12 different hotels. Only one (1) hotel selection is required to submit the form.

Request Online

To submit your request online, click on the link in your email or copy and paste the URL to your browser.

Request by Phone

To submit your request over the phone, please call 1-877-55-COMIC (1-877-552-6642) or 1-212-468-5283.
*Calls will not be accepted prior to this date and time.

Hotel Placements

Confirmations of hotel placements will be sent out in two groups. The first will be sent on Tuesday April 16, 2019, and the second on Tuesday, April 23, 2019. Those who cannot be placed will be notified no later than Monday, April 29, 2019, if their request cannot be accommodated.

If you have been placed at a hotel, you will have 72 hours from the date and time the email is sent to confirm your reservation with a deposit. If you do not confirm within 72 hours, your reservation will be cancelled.

Once confirmations are sent, you will be required to provide a deposit equal to two (2) night's room rate plus tax.

  • For reservations confirmed on Tuesday, April 16, 2019, the required deposit must be provided by Friday, April 19, 2019 at 11:59 PM (PDT).
  • For reservations confirmed on Tuesday, April 23, 2019, the required deposit must be provided by Friday, April 26, 2019 at 11:59 PM (PDT).
  • Reservations without a deposit will be cancelled and will not be re-instated for any reason.

A Few FAQs

Comic-Con hotel rooms sell out very quickly! We work hard to create a process that is easy and fair for as many people as possible. Please take a moment to read through the fine print below to help you prepare for the reservation process. 

Who is onPeak?

Comic-Con has contracted with onPeak to provide hotel accommodations.

How does the randomization process work?

To ensure fairness in the request and placement process, Comic-Con uses a randomization process for granting users access to the form. Beginning at 9:00 AM (PDT) on Thursday, April 11, 2019, all users in the online waiting room will be assigned a random place in line. Guests will then be moved from the waiting room to the request form based on this order. The order in which requests are processed will be based on the time a guest was granted access to the form, not the time they completed it. No further randomization will take place during the process.

Is there anything special this year that I should be aware of?

The 2019 request from is the same as it was in 2018 and no changes have been made. We encourage all guests to review the 2019 sample form prior to opening day to familiarize themselves with the options this year. The sample form is available at: https://cci.onpeak.info/sample

When will I find out if I've been placed at a hotel? 

Confirmations of hotel placements will be sent out in two groups. The first will be sent on Tuesday, April 16, 2019, and the second on Tuesday, April 23, 2019. Those who cannot be placed will be notified no later than Monday, April 29, 2019.

Once confirmations are sent, you will be required to provide a deposit equal to two (2) night's room rate plus tax.

  • For reservations confirmed on Tuesday, April 16, 2019, the required deposit must be provided by Friday, April 19, 2019, at 11:59 PM (PDT).
  • For reservations confirmed on Tuesday, April 23, 2019, the required deposit must be provided by Friday, April 26, 2019, at 11:59 PM (PDT).
  • Reservations without deposit will be cancelled and will not be re-instated for any reason.

What if I don't like where I've been placed?
If you receive a confirmation email and are not happy with your hotel, you have three options! You can decline your hotel assignment directly from your confirmation email, you can notify onPeak of your intention to cancel your reservation(s), or you can simply opt to take no action. If you do not provide your deposit by the required deadline, your reservation will automatically cancel. If you would prefer to contact onPeak to cancel, you may do so by calling 1-877-55-COMIC (1-877-552-6642) or 1-212-468-5283 and referencing the onPeak ID number included on your confirmation email.


Policy Information

Hotel Deposit & Payment Policy

  • A deposit equal to two (2) night's room rate plus tax must be provided in order to confirm your reservation.
  • For reservations confirmed on Tuesday, April 16, 2019, the required deposit must be provided by Friday, April 19, 2019, at 11:59 PM (PDT).
  • For reservations confirmed on Tuesday, April 23, 2019, the required deposit must be provided by Friday, April 26, 2019, at 11:59 PM (PDT).
  • Reservations without deposit will be cancelled and will not be re-instated for any reason.

Deposits are fully refundable if your reservation is cancelled on or before Friday, May 10, 2019 by 9:59 PM (PDT). Note: Full payment will be due for your hotel reservation(s) at the time of check-out. Each hotel's payment policies vary; the date that your total balance is due will be dependent upon the policies of your hotel. All hotels place a deposit on your credit card or debit card when you check in and charge the balance at check out. Please refer to your confirmation for specific hotel policies.

Changes Policy

Changes can be made by accessing your reservation online. Access your reservation via the link in your onPeak confirmation or by visiting http://www.comic-con.org/cci/hotels and click on the "Make Your Hotel Reservations" button to reach the login screen. Changes can also be made by phone at 1-877-55-COMIC (1-877-552-6642) or 212-468-5283. Changes are on a request basis and are subject to the availability/discretion of the hotel.

Cancellation Policy

Reservations cancelled between the dates of Saturday, May 11, 2019, through Friday, May 31, 2019, by 9:59 PM (PDT) will incur a one (1) night's room rate plus tax cancellation fee deducted from the deposit provided.

  • Reservations cancelled on or after Saturday, June 1, 2019 will result in a fully non-refundable deposit.

Fine Print Reminders
  • Hotel rates include an $10.00 per night reimbursement to Comic-Con to help defray shuttle and convention costs (this charge is subject to change). San Diego city blocks are small compared to other cities and take approximately 2–3 minutes to walk. You may find walking in the morning is a great way to explore San Diego and find new places for dinner, lunch or shopping.
  • Reservations are booked based on room availability. Bed type and special requests are not guaranteed. All special requests will be noted with the hotel, but are subject to hotel availability at the time of check-in.
  • Hotels in San Diego charge a Transient Occupancy tax of 10.565%, a Tourism Marketing assessment of 2% and parking fees, all of which are subject to change without notice. Hotel rates are not guaranteed until booked and confirmed. Hotel rates may vary by number of occupants and other requested services. Comic-Con and onPeak reserve the right to correct any identified errors.
  • Responsibility and liability: Comic-Con and/or its agents act only in the capacity as agents for customers in all matters pertaining to hotel accommodations and transportation whether by railroad, automobile, airplane or any other means, and as such are not responsible for any damage, expense, or inconvenience caused by train or plane arrivals or departures, or by any change of schedule or condition from any loss, injury, or damage to any person or property from any cause whatsoever. Baggage handling throughout the program is entirely at the owner's risk. The customer agrees that show management and/or its agents shall not be held responsible in the event of any error or omission in any promotional material.
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