Open Online Registration: Let's Get Technical
Are you ready for Comic-Con's Open Online Registration February 21, 2015? While your mind, body, and spirit may be ready to battle the spinning blue circle of patience, let’s check that your computer is in fighting form as well!
1. Are you using a compatible browser and device?
The Expo Logic online badge registration system has been tested on the following browsers. We cannot guarantee your results should you use a browser not listed here.
- Firefox: Any Version
- Google Chrome: Any Version
- Internet Explorer: Version 8 or later
- Safari: Any Version
The Expo Logic online badge registration system is not formatted for iPad or mobile devices. Although mobile devices have been tested and can be used to purchase a badge during preregistration, Comic-Con is unable to assure that the registration system will behave as expected using a mobile device.
2. Is there a way to gain an advantage in the waiting room?
Since attendees are moved at random from the waiting room to a registration session, luck and patience are your most powerful weapons! Short of a leprechaun holding a four-leaf clover and lucky horseshoe, here are some tips to keep things running smoothly while you wait.
• Don’t refresh! The waiting room will automatically refresh every 120 seconds.
• Do not (we repeat, do not) run multiple browser tabs or instances of the waiting room. Attempting to access the waiting room using multiple browser tabs will confuse the process and cause your transaction to fail.
• Make sure your computer’s power-saving settings are off or adjust them if needed. You don’t want your computer to power down or go to sleep while you’re in the waiting room.
• Do not use “Private Browsing” during your waiting room or registration session. Some private browsing applications disable cookies and can cause major technical issues.
3. Will you need multiple computers to register a family of four?
No, we don’t expect you all to have Stark Industries' level technology at your fingertips! If you have a family of four with four unique registration codes, simply open four separate browsers on your device and enter one registration code per browser. It goes a little something like this …
1. Open Safari. Click the link in your email to access the Expo Logic landing page. Enter your first registration code on the landing page and authorize that browser to enter the waiting room.
2. Open Google Chrome on the same computer. Repeat the steps above and enter your second registration code on the landing page to authorize this browser to enter the waiting room.
3. Open Firefox and Internet Explorer on the same computer and repeat the steps above for the third and fourth registration codes.
Viola! You are on your way to registering your fantastic party of four. Please keep in mind that not all eligible attendees will be selected for a registration session. It is possible that none of your waiting room entries will be selected. If one is selected, do not close your other browsers! Register the first three attendees and monitor your other browsers to see if you are selected for a second session.
Check back later this week for more frequently asked questions and information regarding Open Online Registration. We also strongly encourage you to visit our Open Online Registration page for detailed instructions and eligibility requirements.